Frequently asked questions

Are the items handmade?

Many items in The Annex are handmade in small batches. Product listings identify the materials, features, and any details specific to that piece.

Why are quantities limited?

The Annex is a small creative studio rather than a factory. Some designs return; others are true one-offs based on available fabric, materials, and inspiration.

Will my item look exactly like the photograph?

For handmade items, pattern placement and small details can vary. When a listing represents a specific one-of-a-kind item, the product description will say so.

What do the wristlet hardware options mean?

WRS indicates silver hardware, WRB indicates black hardware, and WRI indicates iridescent hardware. Available choices are shown on each product page.

How quickly will my order ship?

Current processing information appears with your order details. You’ll receive an update when your order is on its way.

What is the return policy?

Please review the Returns, Refunds & Exchanges page for the current policy.

Can I ask about a custom item or another question?

Absolutely. Visit the Contact page and send a note.